Here are answers to some frequently asked questions:
Product returns
All sales are final and we do not offer returns on items purchased online or in person.
Received incorrect/defective product
We apologize for the inconvenience and want to ensure that you receive the correct product that you purchased. We have a 10 day policy for you to reach out to us through email by the time you have received your order. Please email us through our contact form here to notify us. Include your name and specify the product you received and how it is incorrect or defective according to what you ordered. Please include a picture showing the defect and the incorrect size or item received. Your satisfaction is our top priority and we want to make sure you receive a high quality product!
When will I receive my order?
We will ship your order within 3 business days. We ship through USPS 1st Class Package Service which takes approximately 1-5 business days according to their website. You should receive an email when your order has been shipped which will include a USPS tracking number. You will then receive another email when your package has been delivered.
Because of Thanksgiving break, we will not be shipping out packages between the 23-28 of November. We are sorry for any inconveniences.
Incorrect shipping address
We are not held responsible for shipping an order to the incorrect address that we received through the purchase. If you realize you gave an incorrect shipping address, please email us through our contact form here as soon as possible. If your order has not been shipped yet, we will change the shipping address to the correct one. If your order has been shipped, we are no longer responsible for its delivery. In the event of a “return to sender” package, a second shipping cost will be charged to the customer.
More questions?
We’d love to hear from you! Just click here to send us an email!
